Refund policy

Refund and Return Policy

We want you to be confident in your purchase from Keystone Met’L Co. If you need to return an item, please review the policy below.

30-Day Return Policy

Returns must be requested within 30 days of delivery. To be eligible for a standard return, the item must be unused, in its original condition, and include all components originally received.

Before returning an item, please contact us through our website’s Contact page. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 30 days of delivery.

We may request photos of the product, packaging, and shipping label so we can evaluate the issue. Approved damaged, defective, or incorrect items will be replaced or refunded at no additional cost to you. Keystone Met’L Co. will cover the associated return shipping costs, and no restocking fee will apply.

Standard Returns and Customer Ordering Errors

If you ordered the wrong product, purchased an item by mistake, or decide the product is not what you expected, the return will be subject to a 25% restocking fee.

The customer is responsible for return shipping costs. Original shipping charges are non-refundable.

The 25% restocking fee will be calculated using the item’s original purchase price and deducted from the refund.

Return Condition

Returned items must be securely packaged to prevent damage during shipping. Items returned used, incomplete, modified, or damaged due to improper packaging may be denied a refund or subject to an additional deduction.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method, less any applicable restocking fee and non-refundable shipping charges.

Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.